DFS Cybersecurity Alert: Hackers Infiltrating Help Desks
The New York State Department of Financial Services (DFS) last week warned all financial services companies of a new cybersecurity threat targeting information technology (IT) help desks and service centers. A letter dated September 27, 2024 stated, "DFS has seen evidence that threat actors are targeting IT help desks and call centers using, among other tactics, voice-altering technology in conjunction with information obtained on the internet about the identities of personnel to convince help desks to reset passwords and divert multi-factor authentication (MFA) to new devices."DFS urged all entities it regulates to alert help desk and service center staff to be diligent in authenticating the identities of anyone who…