On Our Mind… Can Complacency Could Lead to Mistakes and E&O Exposures?
“If it ain’t broke, don’t fix it “ is the slogan of the complacent, the arrogant or the scared. It’s an excuse for inaction, a call to non-arms”……..Colin PowellAs I was preparing to write this week’s note, I came across the above quote. Boy does it apply to our “new normal”. It would be very easy to get complacent these days- it would be easy to take short cuts or just mail it in as my Dad used to say. Well, complacency could lead to mistakes, errors and omissions.. What a great time to look at your agency’s operations, procedures and protocols. We have our annual E+O…