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Speak With Your Clients Like an Auto Mechanic

Abstract: With every call, I try to emulate the way Ray and Tom spoke to callers. Body: ​We all do a lot of our work on the phone with clients and customers. Would you like to learn how to be more effective during those phone calls? I am very serious – everything you need to know about speaking with customers on the phone can be found by listening to four minutes of this You Tube clip. It features two of the smartest men I've ever heard on the radio – Ray Magliozzi and his late brother Tom. For many years they hosted a weekly show…

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REMINDER: Cybersecurity Requirements Coming Nov. 1

Abstract: There's one last deadline coming up for insurance agencies and others subject to New York's cybersecurity requirements for financial services companies regulation, Body: ​There's one last deadline coming up for insurance agencies and others subject to New York's cybersecurity requirements for financial services companies regulation, By November 1 of this year, all businesses covered by the regulation must implement policies and procedures to create and maintain inventories of their computerized assets. We have created a Microsoft Excel workbook for members to download and use to meet this requirement.Also by November 1, all covered entities must implement multi-factor authentication for all remote access to the agency's…

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NYAIP Seeks Public Members for Governing Committee, Peer Review Panel

Abstract: At the request of the Department of Financial Services, the NYAIP is soliciting producer trade organizations for qualified producers (at least five years of work experience) who are interested in serving in the capacity of public member or public member alternate on the NYAIP Governing Committee or Peer Review Panel. Body: ​We are publishing the following message at the request of the New York State Department of Financial Services.Dear Producers, Section 4 of the New York Automobile Insurance Plan (NYAIP) manual provides for the Department of Financial Services to appoint 2 public members and at least 4 public member alternates to the Governing Committee of…

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