Speak With Your Clients Like an Auto Mechanic
Abstract: With every call, I try to emulate the way Ray and Tom spoke to callers. Body: ​We all do a lot of our work on the phone with clients and customers. Would you like to learn how to be more effective during those phone calls? I am very serious – everything you need to know about speaking with customers on the phone can be found by listening to four minutes of this You Tube clip. It features two of the smartest men I've ever heard on the radio – Ray Magliozzi and his late brother Tom. For many years they hosted a weekly show…