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NYAIP Governing Committee Needs Public Member Alternates

​The New York Automobile Insurance Plan​ has asked state insurance producer trade organizations to distribute the following message: Dear Producers,  Section 4 of the New York Automobile Insurance Plan (NYAIP) manual provides for the Department of Financial Services to appoint at least 4 public member alternates to the Governing Committee of the NYAIP.  At the request of the Department of Financial Services, the NYAIP is soliciting producer trade organizations for qualified producers (at least five years of work experience) who are interested in serving in the capacity of public member alternates on the NYAIP Governing Committee for the 2020 term.   Public members on the Governing…

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Big I NY Board Addresses Concerns with Travelers

​The Big I New York board of directors had a virtual meeting on January 23 with senior leaders at Travelers to address the compensation approach associated with the Quantum Auto 2.0 Value product.  Loree Toedman, VP of Personal Insurance Field Sales, Jeff Burke, Northeast Regional VP of Personal Lines for Travelers and other members of Travelers team were very responsive to meeting with the Big I New York board to address any concerns. The Travelers team provided background and rationale for their approach with the Quantum Auto 2.0 Value product.  The new product will be launched on February 16, 2020 and is intended to provide more competitive…

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On Our Mind: Customer Service

​By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development​ According to Wikipedia, the definition of “customer service" is : the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. Now what I find funny about that…

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