By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development Over my thirty…err, many years in the insurance industry, I handled numerous claims - usually in the “fender bender" or “small house fire" category. I've had my share of larger claims where my clients suffered big financial, personal and/or professional losses and we were there to help them, as best as we could, to get their lives back together again. For that I am very proud and humbled. The weird, unusual or just plain crazy loss notice crossing my desk sometimes made me laugh, and some made me wonder if our clients have…