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Big I NY Members Hand-Deliver Reply to Senate Property Insurance Probe

Abstract: The New York State Senate is investigating the availability and affordability of residential property insurance. Body: ​ Photo by Kenneth C. Zirkel - Own work, CC BY-SA 4.0, Link​The New York State Senate is investigating the availability and affordability of residential property insurance. Big I New York responded last week to an information request related to the probe.The Senate committees on Investigations and Government Operations; Insurance; and Housing, Construction and Community Development are conducting the inquiry. The chairs of those committees in August sent formal information requests to the New York Department of Financial Services (DFS); thirty-one insurance carriers; and associations and trade groups,…

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Speak With Your Clients Like an Auto Mechanic

Abstract: With every call, I try to emulate the way Ray and Tom spoke to callers. Body: ​We all do a lot of our work on the phone with clients and customers. Would you like to learn how to be more effective during those phone calls? I am very serious – everything you need to know about speaking with customers on the phone can be found by listening to four minutes of this You Tube clip. It features two of the smartest men I've ever heard on the radio – Ray Magliozzi and his late brother Tom. For many years they hosted a weekly show…

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REMINDER: Cybersecurity Requirements Coming Nov. 1

Abstract: There's one last deadline coming up for insurance agencies and others subject to New York's cybersecurity requirements for financial services companies regulation, Body: ​There's one last deadline coming up for insurance agencies and others subject to New York's cybersecurity requirements for financial services companies regulation, By November 1 of this year, all businesses covered by the regulation must implement policies and procedures to create and maintain inventories of their computerized assets. We have created a Microsoft Excel workbook for members to download and use to meet this requirement.Also by November 1, all covered entities must implement multi-factor authentication for all remote access to the agency's…

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