On Our Mind; Education

​Recently I was thinking back on a lesson I learned from my Junior Varsity basketball coach (many years ago!):  it dawned on me what he was doing and how it applies to what I am working on today for Big I NY. A quick story: we had 13 kids on our roster; like any team we had a strong, regular starting five and then three or four of us who would come off the bench and play significant minutes. The rest of the team played very rarely and were used mainly in practices to play defense, etc.Here is where the story gets good. Our coach constantly worked with, mentored,…

​By Sue Keegan, AIC, MBA, Learning & Development Manager3 Things2 IdeasAre you a sports card and/or memorabilia collector?  I’ve been collecting ever since I was a kid – it was a cool way to spend time with my dad.  We would go to card shows, attend autograph sessions, etc.  I’ve built up a pretty good collection.  I gave no thought at all to insuring my collection until really just recently.  If you’re a collector (and even if you’re not), check out this discussion on insuring your collectibles.1 QuestionAre you Team Chick-fil-A or are you Team Popeye’s or is there another contender out there?  I am 100% Team…

​By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development​Boy am I glad things are finally getting back to normal! Or are they? I actually am seeing what I will call “A NEW Normal”.Think about it- did you learn any new habits (good I hope) that you can continue to practice even after things return to normal? What do I mean?  Have you and/or your staff learned to work efficiently virtually? Have you implemented some new customer service protocols that should be sustained? Have you been able to regularly contact your team, vendors and clients by using email, Zoom, text or other means of communication that…