On Our Mind: The Three F’s…
By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development Many, many years ago, I had a manager whom I admired a lot. He seemed to have great relationships with all involved- peers, employees, carriers and clients. As my career progressed and I started to manage more and more people, and I had to deal with all of the responsibilities, challenges, rewards and, yes, silliness that comes with management, I often reflected back to what he once told me about the Three F's. He said, “Jim, you must always be Firm, Fair and Friendly!" To this day, I think that might be one of the…