Can a Carrier Reject a Client-Signed LPR?
Abstract: No, probably not. Body: Question from an agent: "We recently had an issue with a carrier not accepting a signed lost policy release (LPR) cancellation request we sent them. My customer service representative (CSR) called them and they said they do not accept LPRs from other agents, and that the insured must call and cancel the policy themselves over the phone. We tried to circumvent the agent and cancel direct through the replacing carrier, but their response was that they only accept an LPR from one of their agents. As if things in this business aren’t frustrating enough, I hope this is not a trend…