On Our Mind: The Insurance Buyer of Today

​By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development​​ Millennials? … Gen Y?… Gen Z?…. I frankly get confused and often times don't know who goes into what category.  Well I guess that is not true- I know that I am a full-blown Baby Boomer. That being said, I believe we all must become more familiar with the changing demographics, the changing demands, belongings, expectations and norms... and more specifically how does that affect the way we deliver insurance? It turns out that Millennials were responsible for all new vehicle sales growth in North America during the first quarter of 2018 according to…

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On Our Mind: Preparing for a Cyber Breach

​By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development​ It seems like every day there is another notice about a security breach. We've all most likely heard about the biggest ones- Yahoo (3+ billion accounts affected); Marriott (383 million accounts affected) Equifax; Home Depot; Target... the list goes on and on. However, there are so many “smaller" breaches we may not hear about- firms like Blur (a password manager with 2.4 million accounts); Town of Salem Video game; discountmugs.com; benefit mall; Blackrock Inc.; Huddle House; Rubrik and too many others to list here- but I think you get my point. What if something…

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On Our Mind: The Weird, Unusual, & Crazy

By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development​​ Over my thirty…err, many years in the insurance industry, I handled numerous claims - usually in the “fender bender" or “small house fire" category. I've had my share of larger claims where my clients suffered big financial, personal and/or professional losses and we were there to help them, as best as we could, to get their lives back together again. For that I am very proud and humbled. The weird, unusual or just plain crazy loss notice crossing my desk sometimes made me laugh, and some made me wonder if our clients have…

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