ACT Announces New Agent Resource: An Agent’s Resource Guide to Chatbots
Expectations for instant service and ease of doing business have never been greater. Your agency needs to meet these expectations to compete in this digital-first world. Provide immediate customer service, realize cost savings, and reduce staff workload by implementing a website chatbot. You likely have a lot of questions on how to get started! ACT has created “An Agent’s Resource Guide To Chatbots” to help. Powered by the expertise of our Customer Experience Workgroup, you will learn: • What is a chatbot? • Challenges and benefits of using …