On Our Mind…Loving Up Your Tean

​“Teamwork makes the dream work."  “There's no I in team." Every person in your office (the 2020 version of an office) is on the same team with the same goal: helping customers, the community, and supporting their family. In order to succeed, everyone needs to be their best. You can help each other by supporting and loving up your team. Here are three easy ways agency leaders can do this:​​​TimeTake the time to show a team member a new program or skill. Let them block off time on the calendar, close their doors, and put their phone on do not disturb when taking CE webinars or attending a…

Continue ReadingOn Our Mind…Loving Up Your Tean

On the 1st Day of Christmas, My True Love Gave To Me … COVID

​Over the last few work days, we've gotten a number of calls from members reporting that at least one staff member has contracted COVID-19. I spoke on Friday with the principal of a five-person agency who (test results pending) suspected as many as four people had the virus. ​Our office coordinator has reported a lot of calls coming in. Jim Lombardo, our education czar, has been on the phone with a member about this already this morning.Folks, if this didn't feel real to you before, it should now.That's why I strongly recommend that you all review this blog post​ from Affinity HR Group about what to…

Continue ReadingOn the 1st Day of Christmas, My True Love Gave To Me … COVID