Big I NY Board Addresses Concerns with Travelers

​The Big I New York board of directors had a virtual meeting on January 23 with senior leaders at Travelers to address the compensation approach associated with the Quantum Auto 2.0 Value product.  Loree Toedman, VP of Personal Insurance Field Sales, Jeff Burke, Northeast Regional VP of Personal Lines for Travelers and other members of Travelers team were very responsive to meeting with the Big I New York board to address any concerns. The Travelers team provided background and rationale for their approach with the Quantum Auto 2.0 Value product.  The new product will be launched on February 16, 2020 and is intended to provide more competitive…

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On Our Mind: Customer Service

​By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development​ According to Wikipedia, the definition of “customer service" is : the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. Now what I find funny about that…

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Free Webinar: Digital Payments with ePayPolicy

Wed, Mar 25, 2020 11:00 AM - 11:30 AM EDT Speed up your receivables, bind business faster, and finally put an end to chasing paper checks with ePayPolicy.  Created by insurance experts for the insurance industry ePayPolicy provides the simplest solution for Big I New York agents and brokers to collect credit card and ACH payments from their insureds.  Signing up takes less than five minutes and with ePayPolicy there's no contract or hidden fees to worry about. And for those looking to streamline their receivables even further ePayPolicy integrates with a variety of management systems including AMS360 and Applied CSR24. Source

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