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A Message on Election Day 2020 from Lisa Lounsbury, Big I New York President & CEO

​By Lisa Lounsbury, Big I NY President & CEOElection day is upon us. Because this season is unlike any most of us have experienced, I shared support and a call for leadership with our staff team. I'm sharing this internal message with you now because it is my hope for all of us.Hi Everyone,I want to remind you that Big I New York fully supports you exercising your important right to vote.  If you have not voted yet and wish to so, please coordinate taking time to vote with your supervisor (if you go during business hours).As you know, we are living in turbulent times…

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Is Your Agency Compliant with NY’s New Sick Time Law?

​New York’s Sick Time Law- What You Need to Know and DoNew York State’s Paid Sick Leave law (also referred to as “sick and safe time”) is now in effect.  All employers with employees in New York must begin to provide their employees time off for sick and safe time purposes. The amount of time and whether or not it is paid or unpaid depends on the number of employees a company has as well as, for small companies, the previous year’s net income.As of September 30, 2020, employees were to begin accruing sick time at a rate of 1 hour for every 30 hours…

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ACT Announces New Agent Resource: An Agent’s Resource Guide to Chatbots

Expectations for instant service and ease of doing business have never been greater. Your agency needs to meet these expectations to compete in this digital-first world.  Provide immediate customer service, realize cost savings, and reduce staff workload by implementing a website chatbot.   You likely have a lot of questions on how to get started! ACT has created “An Agent’s Resource Guide To Chatbots” to help.   Powered by the expertise of our Customer Experience Workgroup, you will learn:                         •  What is a chatbot?                        •  Challenges and benefits of using       …

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