ACT Announces New Agent Resource: An Agent’s Resource Guide to Chatbots

Expectations for instant service and ease of doing business have never been greater. Your agency needs to meet these expectations to compete in this digital-first world.  Provide immediate customer service, realize cost savings, and reduce staff workload by implementing a website chatbot.   You likely have a lot of questions on how to get started! ACT has created “An Agent’s Resource Guide To Chatbots” to help.   Powered by the expertise of our Customer Experience Workgroup, you will learn:                         •  What is a chatbot?                        •  Challenges and benefits of using       …

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Election Results: Property Damage Coverage Issues

​By Chris Boggs, the Big I’s Executive Director of Risk Management & Education​News reports from across the country tell of retailers boarding up their buildings in attempts to curtail damage from rioters post election. From an insurance perspective, are there any coverage issues these retailers should consider? Insurance coverage questions asked over the past several days in preparation for the election have center around several common terms:Riot,Civil unrest,Insurrection, and even War.Each read similarly, “If my insured’s property is damaged by (fill in the blank from above), is there coverage? Understand that no (or very few) coverage question(s) is/are answered with a simple “yes” or “no.” There is…

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On Our Mind…Virtual Pre-Licensing

​By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & DevelopmentWell, another month is over. I remember when my grandma used to talk about how fast time flies, and I just didn't understand what she meant. Well, now I do.I am hoping you take some time to spend with family and friends (with a mask on, of course) and try to make lemonade out of a big fat lemon. We have done that.We are excited to offer Property and Casualty Pre-Licensing​​- virtually!  Yes, the 90-hour pre-licensing class will be offered starting December 1st, and people can take it from the comfort of their personal computer.$699…

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