On Our Mind… Staying Persistent During The Coronavirus Pandemic

By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development​ Per-sist-ent Adjective Continuing firmly or obstinately in a course in spite of difficulty or opposition ​I'm a pretty patient, even keeled man. My wife would agree with that statement. As we raised our kids, it was usually me who had a level head and she was the one who, well let's just say, wasn't as patient at times. But I have to admit to you now- I am starting to lose my patience with this whole Covid-19 thing!! I am struggling to be consistent, persistent and steadfast in any and all of my routines.…

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On Our Mind… Can Complacency Could Lead to Mistakes and E&O Exposures?

“If it ain’t broke, don’t fix it “ is the slogan of the complacent, the arrogant or the scared. It’s an excuse for inaction, a call to non-arms”……..Colin Powell​​​​As I was preparing to write this week’s note, I came across the above quote. Boy does it apply to our “new normal”. It would be very easy to get complacent these days- it would be easy to take short cuts or just mail it in as my Dad used to say. Well, complacency could lead to mistakes, errors and omissions.. What a great time to look at your agency’s operations, procedures and protocols. We have our annual E+O…

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On Our Mind: The Power of Positivity

​​By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development​ “A little more persistence, a little more effort, and what seemed hopeless failure may turn to glorious success.” -- Elbert Hubbard I had a “heart to heart” talk with my daughter recently - she is at a stage in her personal and professional life where things just aren’t synching for her...she is depressed, frustrated and not very motivated. I told her I absolutely understood and agreed that these are crazy times and everything seems like we are just stuck in a rut…. BUT I also said to her, this is something we will always…

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