Education

By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & DevelopmentHappy New Year! Well, what a year we just experienced. Needless to say, I hope you, your staff, and your family are safe and well. My question is, now what? What do we do now that is different and/or more productive?I have never been big on New Year's resolutions BUT I am big on setting goals and working to hit those goals.It looks like we will be working remotely for a couple more months at a minimum. We certainly have experience doing that, so, let's make the best of it: exercise more, drink more…

​By Jim Lombardo, CPCU, AAI, AIM, MBA, AVP of Learning & Development I will be the first to admit I am old school. I have worked in a traditional office environment all my adult life. When we were allowed/ordered to work from home, I felt a bit awkward and uncomfortable. As the weeks and, now, months went by I did indeed grow much more comfortable with the setup. Some things are much easier and much more conducive to productivity, and some things remain uncomfortable for me. That being said, there are many benefits and ways things will be different going forward.I saw an article I really liked and…

By Sue Keegan​, AIC, MBA, Learning & Development ManagerWell, just like that, 2020, mercifully, is coming to an end. It's hard to believe, but we are closing in on a new year. I love everything about a new year. A chance to right my wrongs, to make my resolutions, to create my list of things I want to accomplish. I am a list person. I have a list for everything:  Netflix shows to binge, books to read, and on and on and on.  Let me clear something up right now. Just because I'm a list maker doesn't necessarily mean I am an accomplisher of the tasks on my list. Maybe I can turn…